Discussion about this post

User's avatar
Deanna Fernandez's avatar

I listened to this one! Loved the bit when you had to swear and could not bleep it out! Haha

Excellent - and not as ranty as you think it is. 150mil is pretty eye-watering and I agree about your customer acquisition strategy using data they have and being smart about it. If only they'd got some smart, experienced product people involved from the off, eh?

Expand full comment
Geoffrey Barraclough's avatar

Great post, Jas. Always a fascinating read.

I've got a slightly different view. The best things about HSBC are its brand and large customer base. Any proposition that doesn't leverage these two strengths is doomed. Instead of a launching a new business, HSBC should incorporate Wise-like functionality within its standard consumer banking product set and spend Β£150m marketing this.

Expand full comment
4 more comments...

No posts